FAQs

Welcome to our FAQ page! Here you can find answers to some of the most common questions about shopping at LoopStery. If you have any other inquiries, don’t hesitate to reach out to us directly at loopstery@outlook.com.

1. What products do you sell?

At LoopStery, we specialize in offering a curated selection of high-quality apparel for men and women. Our collection includes stylish everyday wear, casual basics, and trendy statement pieces to suit every occasion.

2. How can I place an order?

Placing an order is simple:

1. Browse through our collection and select the items you’d like to purchase.

2. Click on the item to choose the size (if applicable) and add it to your cart.

3. When you’re ready to check out, click on your cart icon and follow the instructions to complete your order.

3. Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders, no minimum required. You can enjoy our clothing collection no matter where you are located.

4. How long will it take to receive my order?

Orders are processed within 2-3 business days. After your order is shipped, the estimated delivery time depends on your location:

• Standard Shipping: 7-14 business days
  Please note that delivery times may vary depending on customs, weather, and other external factors.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.

6. Can I change or cancel my order after it's been placed?

We process orders quickly, so if you wish to make any changes or cancel your order, please contact us immediately at loopstery@outlook.com. Once an order has been shipped, we are unable to make changes or cancel it.

7. What should I do if I receive a damaged or incorrect item?

We’re sorry if something went wrong with your order! If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Provide your order number, photos of the damaged or incorrect item, and we will assist you with a replacement or refund.

8. Do you offer international shipping?

Yes, we offer free international shipping to most countries worldwide. The delivery time may vary depending on your location and local customs regulations.

9. How can I return or exchange an item?

For details on returns and exchanges, please visit our [Return Policy] page. Items must be returned in their original condition within 30 days of delivery. Please note that shipping fees for returns are at the customer’s expense.

10. Do you accept gift cards?

Currently, we do not offer gift cards. However, we are always looking for ways to improve our customer experience, so this may be something we offer in the future!

11. How can I contact customer service?

If you have any questions or need assistance, feel free to reach out to us:

• Email: loopstery@outlook.com

• Phone: +39 348 0134637
  Our customer service team is happy to assist you and will get back to you as soon as possible.